Note that a chargeback is a forced bank reversal that always results in additional fees and penalties for sellers, regardless of the validity of the buyer’s claim. M01 Chargeback Authorization. We have reviewed the case. Additionally, Amex uses a fifth "Miscellaneous" category. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. 6: Duplicate processing/Paid by other means. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. The reason for the dispute was false or inaccurate. Let’s say you got a Visa chargeback with reason code 13. The client will send this dispute to Paymentology’s Global support team via email – [email protected] reason codes are an abbreviated way of offering a basic explanation for the chargeback. Customer Dispute. Complete Listing of Check 21 Return Codes. most common reason codes for recurring merchants include: 7. Fight; Prevent;. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. The shorthand description is “Goods/Services Not as Described. Amex Dispute Codes 2 address the specific dispute reason with the documents you send. US $10,000. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. Chargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. Reason Code 04. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. For a Mastercard late presentment chargeback to be valid, all the following conditions must apply: The cardholder’s account must be permanently closed. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. This is a relatively common. • Removed reason code 4840 (Fraudulent Processing of Transactions) Chapter 1—General Information. Mastercard: Reason Code 4859 Service not rendered. 1 Allocation Fraud and Authorization related chargebacks will be processed through an automated workflow. The merchandise was as described or was not defective. 4 applies to eCommerce, whereas code 10. 2. Once you hear from us, you’ll . R13 No Reply. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. 31. Explore more ACH Return Codes. 5%. These codes can help a merchant with an inquiry or chargeback reversal. reason code information. R07 – Authorization revoked by customer. many chargeback reason codes that exist today. Field name: reasonCode. Question: Where can I find a complete listing of Check 21 return codes? Answer: You can find the current official listing on page 38 of FRB Services' "Image Cash Letter Customer Documentation" at. A reason code is how banks categorize the reason for a chargeback. 3. 104. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. NACHA Return Codes. The third digit indicates the specific reason within that category. C02 Incorrect routing/transit number (visible in the SSR eCheck NOC report). Accessed October 17, 2022. Versions Affected: v5, v6. supporting documents that might reverse the. C14 = Paid by other means. Step 2: Customer initiates the chargeback. 102. Reason Code 53 re-presentments must be. You’ll want to carefully review all chargeback reason codes so you are familiar with the very detailed regulations. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. 16 Chargeback Reason Code 71 – Declined Authorization. 99. Chargeback Reason Codes Page 2 of 5. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. Credit not processed for cancelled or returned goods and services 2. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. Not recognizing your billing descriptor on a statement. The new reason codes follow a format of two digits, a period, then a third digit. Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. Specify the invoice date and net due date to assign to chargebacks. CE 3. 08. Below is a list of Mastercard chargeback codes used in eCommerce. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. 1 chargeback: 1. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. Chargebacks. You must tailor your representment case — including the compelling evidence — to the reason code under. This chargeback occurs when merchants do not adequately provide currency information. M10 Vehicle Rental – Capital Damages. Online chargeback management with dispute manager. )A chargeback reason code is just what it sounds like: A code indicating the reason a charge was disputed and a chargeback occurred. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. 5 Visa will also place new rules to effectively target Rules. Visa also overhauled its system of chargeback reason codes. UA06 Fraud – Chip and PIN Transaction. UA02 Fraud – Card Not Present Transaction. C05 – Goods / Services Cancelled. Goods and services not as described or cardholder received defective goods or services 3. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. 10. 6, "Chargeback Reasons" Added requirements for each Chargeback Reason code. 105. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. There is a USD 25 limit for the First Chargeback (Reason Code 22). Status: Status Details: Disputing on Your Behalf. Chargeback Reason Codes Page 2 of 5. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. Please refer NPCI OC- 93 for details. There are several reasons why many merchants turn a blind eye to suspected return fraud. Reason codes vary by card brand. As part of its move to support card-not-present merchants and airlines, Visa made changes to the compelling evidence requirements for four key reason codes: Reason Code 30: Services Not Provided or Merchandise Not Received. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. 1. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. When one cardholder initiates a dispute with their issuing bank, a. The chargeback process can last from one month to six months. Reason codes differ by card brand (Visa, Mastercard); a complete list can be found here. Chargeback Reason Codes Card Type Reason Reason Text Chargeback Category Preventable Reversible Code DISCOVER 4502 IC-Illegible Sales Data Request forThe reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. C28 – Cancelled Recurring Billing. The system does not accept blank as a value, even if it is defined in the user defined code table. Specify the default reason code to. R03 – Unable to locate account or no account. For example, suppose a cardholder filed a case about an order processing issue, and you disputed the chargeback. Cardholder-Activated Terminal (CAT) 3 Device. You have 120 days for fulfilling a copy request from the transaction processing date. C04 – Goods / Services Returned or Refused. Improve chargeback-resolution time. R07 – Authorization revoked by customer. AMEX C02 Credit not Processed Cancelled/Returned by Cardholder YES YESAmerican Express chargeback reason code C28 falls under the “Card Member Disputes” category. 60 due to merchandise, fees, overhead, and other sources of loss. Fight; Prevent; Recover; Predict; Success Story; Resources. FAQ: What is Chargeback Representment? TIPS. Chargeback Reason Key by Network - 2023 Guide. Visa also overhauled its system of chargeback reason codes. The Fintech Times. Visa chargeback reason codes. Chargeback. Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. Each network’s reason codes, however, can beVisa Chargeback Reason Codes. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. And we have another way to help. R04 – Invalid account number. A notification of change (NOC) occurs when the bank sending funds notifies the bank receiving funds that some portion of the once-valid information has changed. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. At Visa they used to receive reason code 98. 3. Visa has recently announced changes to its chargeback rules. Search the Chargeback Reason Code Database. A08 = Authorization approval expired. Each bank card network has its owner list of reason codes banks must prefer from. 0 is to make the chargeback process more efficient, transparent, and fair. The implication is that the merchant is at fault. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. * Introducing Compelling Evidence: An updated policy to help ease Disputes and reduce Chargebacks. 3: Goods or services were not received: C08: RG: 4855: 13. What are the odds a merchant will “win” the chargeback dispute? The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. R01 – Insufficient funds. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. What you need to do in such a case is to dispute the transaction and request a chargeback from American Express. Code 4807: Fraudulent Card-Present Transaction. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. Unlike other. Consider Deadlines. Visa assesses the following fines, as specified in the table below, to a U. About American Express chargeback reason codes. As we touched on earlier, chargebacks can happen due to technical errors. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. These are only a handful of common Visa chargeback reason codes. Solutions. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. One of three things will happen: The issuer rules in your favor: Your representment case validates the original transaction. Because you have not met Seller Protection performance requirements , the transaction will be reversed. The card network then notifies the merchant’s acquiring bank about the chargeback and passes along all the collected information. 4. This code tells you why the customer or bank initiated the dispute. Reason Code 53 Re-presentment Conditions. Increasing Costs and Draining Internal Resources. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. REQUEST A DEMO. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Notification of Fraud. Visa. 1 Different workflows Disputes will be routed in two different workflows, called Allocation and Collaboration. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. Also, just like American Express, Discover functions as both a card network and an. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. Time Frames by Chargeback Type and Reason Code. For card-present transactions, clearly disclose the cancellation policy on the transaction receipt. 7. A01 | A02 | A08. Availability Date: October 24th, 2021. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Another thing you should bear in mind is that the card brand involved in the dispute can also change the reason code to suit new developments. If you don’t reply in time or with . Reason Code 53: Not as Described or Defective Merchandise. This means that even if the consumer makes a purchase through a guest checkout, they can, if they use the same device, make a purchase as a guest without entering card or payment information. manual processing by uploading chargeback documents instantly. What are chargeback reason codes? Reason codes inform merchants about the reason why the customer is disputing a transaction, based on the information they provided to their bank. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. ”. Additionally, Amex uses a fifth "Miscellaneous" category. R05 – Unauthorized debit to consumer account using Corporate SEC code. The reason code used to describe the dispute will determine the chargeback time limit. If the policy is on the front of the receipt, it should be near the customer signature line. Reason Code 81: Fraud. The shorthand description is “Goods/Services Damaged or Defective. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. Category. Click the Update Chargeback link to edit the chargeback details. C02: Credit Not Processed: C04: Goods/Services. Reason Codes Category 4: Processing Errors. Valid Values/Format: 22 - First Chargeback Handling Fee. This is your chance to send . The chargeback reason code. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Mastercard Chargeback Reason Code 71: Disputed Amount. Late Presentment Rules: Mastercard. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. There are four primary phases to a Visa dispute: After Visa. Fine Period - month 1 1 Acquirer receives Excessive Fraud Activity Notification 2. The invalid ACH routing number may be the result of a simple typo or may indicate an incorrect routing number was provided. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. France saw a drop of roughly 50% during the same period. Automated Clearing House return codes, reasons, and details. There are over 80 unique return codes, each representing a different return type. Some credit card companies also include a short phrase describing the code and chargeback. reason_description: string. RDFI, at its discretion, returns an XCK entry. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableSurvey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. chargeback management with an easy to use online system. R06 – Returned due to ODFI’s request. Example: 25. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. You can learn more about each one by visiting the Mastercard Chargeback Guide. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. The reason_code field lists the reason code the issuing bank has assigned to the chargeback. In particular, one of. EMV has been a mostly global standard since 2004. Chargeback fees. What Are Chargeback Reason Codes?. Click on the Chargeback Reason Code drop-down menu, the user can change the. The Chargeback Reason is fraud-related and the Chargeback Notice identifies that one of the below chargeback codes (each, an "Acceptable Reason Code") applies: Acceptable Reason Codes. This definitive guide includes that chargeback reason colors from each of the four major card networks. non_receipt: The buyer claims they didn't get the goods or services. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Reason Code North-America: Canada and United States of America; Reason Code: All other countries;. Knowing these codes is vital for merchants to understand the reason for chargebacks and how to manage them. Specifically, these updates only pertain to transactions that are charged back after Oct. 1. School Yeshiva University; Course Title BUS MISC; Uploaded By KidGorilla7385. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Chargeback Reason Codes Page 3 of 5. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. eCommerce. Which is meant to know the reason for the dispute. Chargeback Reason Codes by Network - 2023 Guide. Categories For Reason Codes. American Express chargeback reason code C05 falls under the “Card Member Disputes” category. That definitive guide included the chargeback reason codes from each of the quad larger card connectivity. C28 – Cancelled Recurring Billing. For a brief overview of chargeback reason codes, refer to the table below. 7: Defective goods and. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. [1] Sift. Terms and conditions. Assemble Your Evidence. As a merchant, you face the brunt of chargeback losses. United States. 4 (Other Fraud - Card Absent Environment), which is under the fraud category. If more information is needed, you’ll either receive an Inquiry or a Chargeback. 15, 2021. Fight; Prevent; Recover; Technical. A reason code is how banks categorize the reason for a chargeback. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how. Chargeback. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. R34:. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. The case is now closed. It’s even more frustrating if you don’t understand what the chargeback code means. Mastercard Chargeback Reason Code 73: Duplicate Transaction. ©Visa chargebacks can be a major inconvenience for merchants. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Category: Description. Mastercard uses reason code 4842 for late presentment chargebacks, but the conditions are considerably more complex. C02 – Credit (or partial credit) Not Processed; C04- Goods/Services Returned or Refused; C05 – Goods. Reason code 4808 – Authorization-Related Disputes; Reason code 4870 – Chip Liability Shift; Reason code 4871 – Chip & PIN Liability Shift; Reason code 4834 – ATM Dispute; Chargebacks filed with these reason codes are supported by a great deal. C04 = Goods/Services returned or refused. As we touched on earlier, chargebacks can happen due to technical errors. g. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. With the right compelling evidence,. CODE DESCRIPTION A01 CHARGE EXCEEDS AUTHORIZATION AMOUNT A02 NO VALID. Managing Reason Code 62 chargebacks. C08 – Goods / Services Not Received or Only Partially Received. This definitive guide includes the chargeback ground codes by each the the four main card wired. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. View the entire list or search for any chargeback reason code. Once filed, the merchant generally has 20. 1; Reason: EMV Liability Shift. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. Any time. 3? Visa chargeback reason code 13. ”. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. Once you hear from. Here’s a look at the reason codes for the same scenario from the major credit card companies: Visa: Reason Code 30 Services not provided or merchandise not received. Acquirer after the 3-month Workout Period, as described in “Excessive Fraud Activity Notification - U. This definitive guide includes the chargeback reason codes from each of the four major card networks. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or. Accessed October 31, 2022. This means that the cardholder is claiming that they canceled their order for the merchant’s goods or services, but the merchant did not provide a refund. With NOCs, ACH transactions will run successfully, but your. Code. Paid by alternate means and card. Visa ® has launched the CE 3. Categories for reason codes have changed over the years, especially because of the increasing number of. C31 – Goods / Services Not As Described. Reason Code. The cardholder was expecting a full or partial credit from the merchant that was never received. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. About American Express chargeback reason codes. g. 4853 – Cardholder Dispute – Credit Not Processed. These are all the known American Express chargeback codes. F02. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. The new codes, which can be found in our reason code guide, start with a two-digit number indicating which of Visa's four dispute categories it falls into: 10 — Fraud; 11 — Authorization; 12 — Processing Errors; 13 — Consumer Disputes; The Visa Claims. Each reason code has certain standards of proof and evidence associated with it that determine whether the chargeback is valid or not. Build & Submit a Representment Case in 4 StepsFurther information at page PSR-564, 11. The chargeback system was designed as a last resort; only to be used in specific situations. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. From a merchant’s perspective, the greatest asset offered by 3DS is protection against liability in the event of fraud. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. 00 EUR as a Withdrawal fee. There are many reasons why a chargeback occurs, with over 100 reason codes listed across the major credit card brands. Please note that the most common Chargeback reason code for Allocation disputes is 10. • Proof that merchandise was shipped to a positive AVS-confirmed address (response ofThe customer regrets their purchase. Vantage HouseChargeback Reason Codes. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Read on for the complete guide to dealing with chargebacks. About American Express chargeback reason codes. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). It is associated with a chargeback reason code, and it is specific per Card Scheme. To subscribe and learn more about the free online chargeback management system, or contact Chase Paymentech Client Services at 1. Receiving a damaged product. chargeback management with an easy to use online system. Each of these situations was given an alphanumeric identification code called a chargeback reason code, which is meant to explain the reason for the dispute. documents before the deadline. 800. They are provided to the merchant by the issuing bank, and they help all involved parties categorize disputes and determine next steps. Return fraud happens when consumers bring an item (or items) back to you to request a refund in the form of store credit or cash. 1: goods not received. CARDeposit is a long-running American Express program. However, the 30 day waiting period can be waived if you’ve. 2. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. Also, remember that the time frame for your response includes any processing required by the acquirer. American Express: Reason Code C08 Goods or services. com. C02 – Credit Not Processed. Chargebacks were introduced as a form of consumer protection against. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. Identity theft and account breaches in which the merchant is the victim, for example, fall under reason codes 01, 02, and 14. Chargeback. Only an issuer can initiate the chargeback process. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud. In fact, 91. Check the chargeback reason code. Common reason codes Mastercard. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. Credit not processed. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing and type. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. Amex: A02: No Authorization/Invalid Approval Code: 120: Authorization: Amex: A08: Authorization Approval Code Expired: 120: Authorization: Amex: C02: Credit Not Processed: 120: Cardholder. A payment capture is the legally binding point at which transactional funds move from a cardholder's account into a merchant’s account. Category. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. 4846. At Visa they used to receive reason code 98. Chargeback: Chargeback has been received. 2 Compliance CasesWhat are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. Visa, MasterCard, and American Express all list compelling evidence by reason code. C14 – Paid by Other Means. Versions Affected: v5, v6. Scenario 1 — upfront chargeback. From there, a merchant can accept the chargeback or take action through the representment process to attempt to have the chargeback reversed. For example, 'R04' indicates that an invalid account number was.